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Student Services

Taking an online classUNM offers excellent support and resources geared toward the academic success for students in our Online Programs.

Enrollment Coaching and Online Student Support

We provide you with a student support system from the time of admissions to graduation. An Enrollment Coach will guide you through each step through the admissions process. UNM Online Student Support can connect online students with the tools and resources necessary to be successful in their program of study.

Academic and Technical Support

Excellent technical support is offered within each course through the “Create a Support Ticket” service. Responses to this service are offered Monday-Friday, 8am-5pm. In addition, technical support via phone is offered 24/7.

Learn more about Academic and Technical Support

Getting Started with Online Courses

Are you ready? Online courses offer a number of benefits, like scheduling flexibility, choices of the best times and places to learn, and no commuting to campus.

Learn more about getting started with online courses

How to use UNM Learn

UNM Learn is the university’s official Learning Management System for online classes. It includes a virtual course environment with a complete set of tools for course preparation, delivery, and management. UNM Learn enables instructors to design interactive web-based learning environments and to facilitate collaborative, engaging and individualized learning outside of the physical classroom.

Learn more about UNM Learn

Access to Online Tutoring

Access to online tutoring is provided through the UNM Center for Academic Programs Support (CAPS). Whether you are taking an online class or simply seeking online support for your undergraduate studies, CAPS Online Tutoring will help you develop the critical thinking skills necessary for academic success.

Learn more about online tutoring

CAPS Services for Students:

  • Embedded Online Tutoring – individual assistance from a tutor in your online course
  • Online Learning Center – NEW! Chat live with a CAPS tutor in a variety of subjects
  • Online Writing Lab (OWL) – Submit your paper for peer review by qualified writing tutors.
  • Graduate Writing Lab (grOWL) - Submit your graduate paper for peer review by qualified writing tutors.
  • Submit a Question – Ask a question anytime, anywhere and receive a response from a tutor.

Accessibility Resources

If you are a student with a disability who is having problems with any of the content delivered through UNM Learn, you should contact your instructor and the UNM Accessibility Resource Center. Your instructor may be able to provide you with a more accessible version of the information or make other accessibility accommodations.

If you have any concerns regarding the functionality of the UNM Learn application in relation to accessibility, please contact the UNM Learn Support team.

Library Resources

The UNM University Libraries provides a wealth of resources for online students. Students have access to Books, Journals and Course Reserves, Help for Research, and access to useful databases, that include Google Scholar and Lexis-Nexis Academic Universe.

Learn more about UNM Library Resources